Refund policy
Return & Refund Policy – Qelmora
Customer satisfaction is important to us.
Return Period
Customers may request a return within 14 days of receiving their order.
Return Eligibility
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase must be provided.
- The item must be suitable for resale.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Clearance or final-sale products
- Opened hygiene or personal care items
Return Procedure
Please contact our customer support before returning any product. Once your return request has been approved, return instructions will be provided.
Unless the item is defective, damaged, or incorrectly delivered, return shipping costs are the customer's responsibility.
Refund Processing
Approved refunds will be processed to the original payment method within 7 business days after the returned item has been received and inspected.
Contact Information
Store Name: Qelmora
Address: 59 Shelton St, London WC2H 9HE, UK
Phone: +44 2078375123